Frequently Asked Questions

Delivery

Where do you deliver?
How much is your delivery fee?
What days do you deliver?
What happens if no one is home?
How long does your delivery take?
Can I pick up my order?

Flowers

How do I make an order?
How long do your flowers last?
What if I want something different from what is on the website?
Will it be exactly like the picture on the website?
What is your refund policy?
What is your cancellation policy?

Gifts

How do I make an order?
What kind of products are in your gift boxes?
Do you sell alcohol?
What happens if a product is not available?
Can I order custom-made gift boxes or can I change an item in the existing box?
Do you do corporate orders?
What is your refund policy?
What is your cancellation policy?

Donations

Where / what do you donate?
Do I have to pay extra for the donations you make?

Payment

Can I pay with EFTPOS?
Can I pay via internet banking?

We have done our best to answer all of your questions but if your question for us is not answered above please don't hesitate to email us with your question or request.